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Testimonials
“I purchased the Merol machine in June 2011 direct from Merol Australia. I had previously returned three more expensive machines to a retail store. The machine arrived promptly and set-up was easy.
“I constantly change the beans I use and I have never had a single fault. This morning the machine ground the beans, then dumped them. The screen then presented a calibration screen.
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J Sharpe — Currajong QLD
“It has been almost four months since I purchased the merol coffee machine from you, and I just writing to say that it is in constant use, and how happy I am with it. It makes a perfect cup of coffee every time and how nice it is to have it ready all the time so I can have a coffee at my finger tips.”
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Ron Everitt — Townsville, QLD
“Thanks for your fantastic service. BEST COFFEE MACHINR EVER!!!
”
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Rima Tahhan — Ermington NSW
“We were amazed that within two days the coffee machine arrived as we live in North Queensland and even letters from Sydney take at least four days to get here. On opening the package we were delighted to see the machine complete and was trying coffees within minutes. No other company has ever offered such service and we would very happily recommend this Merlol ME-710 and you couldn't beat it for price.”
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Ron Everitt — Townsville, QLD
“Thanks Rebecca. Totally happy with performance and taste. Small issue with too much froth and milk temp too low. Turned out to be 'user error.' Congratulations to the bloke who employed Rebecca as a customer service rep. I can not remember the last time (if at all) when I have spoken to such a helpful, pleasant person who actually solved the problem I was ringing about. Great company, with unbelievable customer service team. Well done all.”
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Paul Olsen
Just wanted to email you thanks so much. Had the unit for 3 weeks now as a replacement for my Saeco Incanto. It is quieter and makes hotter coffee than my Saeco and I love the auto milk that my last unit didn?t have. After paying 2K for my Saeco I am pleasantly surprised with the Merol which was less that half that!!! Think of how many... More...
Aaron K. —Burleigh Heads, Gold Coast QLD
“This is perfect!
Very simple to operate. A coffee machine that does was it says it does. Makes perfect coffee at a press of a button. Delivered the day after I ordered it and the company rang me a few days later to check all was well. Thank you Merol”
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Kerry Lantry
“Excellent buy for the money. Recently bought a Merol ME710. Had a little hassle with shipping but only because product was held up in customs. This coffee maker is a excellent product for the money paid, we cannot fault it on the coffee making or steamer. For the money you cannot expect anything else we have looked at coffee maker 5 times the cost and still the outside is made of plastic.
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Barbara Schilds
“Remarkable Customer Service. I ordered one of these Coffee machines on line and due to popular demand, the shipment of my machine did not take part as stated on the website. The thing that I found most amazing was that I was rang every week by a customer service officer to update me on the progress of my shipment and apologies for delays.”
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AMZ
“An Excellent coffee machine inexpensive, easy to use, reliable. This coffee machine, once set up to your requirements (strength,taste) will make a perfect cup, or 2, every time with the touch of a finger. I believe that for the price this machine will make an equal or better cup of coffee than machines costing
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Brian Gillard
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A gem! Excellent machine brewing really good coffee. This has the spec. of a $1200-1800 machine at a fraction of the price, which I couldn't believe.
[name removed] Customer Care extremely helpful and lovely. I think this is a really good product and I have no hesitation in recommending it!”
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Rob Horton
“Have always wanted one. As i have only had the machine for a few days am still learning how to use it by trial & error.It was a birthday gift to my husband.”
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Anon
“Just what I wanted. I am really happy with the merol coffee machine. Living in regional n.s.w. I buy alot of products on line and I can honestly say I have never received such excellent after sale service . thank you for your service is really impressive and I would not hesitate recommending this machine.”
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Debbie kelly
“Great machine, easy to use and makes a great coffee. Also i found that the customer service was exceptional. I was phoned on several occasions to make sure i was up to speed with were the coffee machine was. Thank you for the great experience and will be recommending to anyone i know that is looking for a great and affordable coffee machine.Kind regards”
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Nick
“Excellent Coffee at a touch of a button. At 1st buying from the net from a company I had never heard of was a big decision. But after talking directly to the person incharge, I had faith this machine would turn up. Then, 2nd was the bargain price of this machine, would it work when we got it? This gave me confidence. Once we received the machine...
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eblen
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Merol Performance under extreme conditions. This machine makes great coffee and has proven ultra reliable. I accidentally put bulk green tea into the grinder (not recommended) and despite the sticky mess throughout the brew section, 2 cycles in the dishwasher restored everything to A1 working order without resorting ...
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wadzyg
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Quick and easy. I've used other coffee machines in the past and always spend alot of time grinding the beans, pouring the coffee, frothing the milk and cleaning, etc. My new machine takes a fraction of the time and minimises the usual mess of making coffee. I like to use it when I have friends over because I can make multiple coffees in a short amount of time. I have had it for a couple of weeks...
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Barnes1954
“Fantastic Expresso machine for an unbelievable price. Very economical machine producing excellent expressos & cappuccino's with touchscreen operation. Contacted Merol Australia and received assistance to sort out our issues over the phone. Even though we had purchased the machine elsewhere from Merol Customer service couldn't help us enough even though the issue was operator error...;
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Benlog
“No hassle no fuss soooooooo easy!
Machine is inexpensive, efficient and enjoyable to use. Found Merol very professional and replied quickly to our queries prior to purchase and once received. We had no problems with the instructions and find the machine great and easy to use! It tells you everything via the display screen and beeps when water resevoir and been tank needs filling or when drip try/dreg drawer need emptying.”
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Ridlic
“Saves hours! Automatic coffee making! Ease of use, easy to clean, tastes great and excellent price! I bought this coffee machine on a whim when I was shopping online one day and it's great! It makes excellent coffee and all my girlfriends are very impressed when they come around for a cuppa! The main thing is not having to spend 3 - 4 dollars each time I'd like a decent cup of coffee.”
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Glenda Forrest
“I can't start my day without it. Inexpensive, coffee temp is hot, make forthy milk by pressing a button. When our Saeco Incanto died I Googled around and found the Merol machine. My initial thought was that it was too cheap - my Saeco was three times Merol's price tag. We called Merol Australia with a list of questions...
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apuun
“My machine arrived within a few weeks of placing the order.
Coffee is hot and nice crema is created on top.”
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coffeelove
“Price, Product, Presentaion but above all.....good service. In Business we strive to offer great service, a competitive price and an item that does exactly what we say it will do. Merol appears to have achieved this.
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Kevin — Gold Coast
“Great allrounder. Great milk pump and warm. Good alround machine. My wife and I actually gave it quite a bit of investigation before committing to a machine. One of the things I liked about the Merol ME-710 was its ability to make a decent Cappuccino. Our previous Smeg machine made a great black coffee but the milk pump wasnt the best. The ME-710 is able to warm the milk.”
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JwFreeman
“Affordable, easy-to-use, Delicious! I recently had to replace my old espresso machine. The Merol ME-710 sounded like an exceptional value, but I was skeptical because of the low price and all of the advanced features. The people on the phone were so friendly and helpful -- even though I called them three times before finally buying! I was totally blown away when my new coffee machine arrived the NEXT DAY.”
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Bill L. — Dee Why, NSW
“After calling and leaving my details, a lady called Rebecca called me back within 30 minutes and after I have explained my problem, she has emailed written and detailed instructions how to fix the problem. I would like to congratulate Merol Australia for the excellent customer service which lots of companies could learn from.”
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Tibor — NSW
“I run a company and service is our success. I wish everyone would be as efficient as u congratulations to be so smart the way u run your business
”
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Arthur Schaffner
“I just like to say thank you for the great service and thank you for the great coffee machine. Ordered it on Friday and got it today. I saved a lot of money.Was going to buy the Sacco but saw your machine and I saved $1,500. Once again thank you.”
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J Venuto — Melbourne
