Terms & Conditions

By purchasing from us, you accept and agree to the terms and conditions below. As a consumer, you are however entitled to any legal rights/remedies available to you under the ACL or other relevant Australian law. In all circumstances, your legal rights under the ACL will take will precedence over any of the Terms & Conditions below. We commit to our customers that we at all times will act within the law and respect your legal rights.

General Terms & Conditions

www.merol.com.au website is owned and operated by Merol Australia (NSW BN: BN98528560). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the enquiry form, you agree to be bound by these Terms and Conditions. MEROL AUSTRALIA may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.


MEROL AUSTRALIA offer a 12 month back to base parts & labour warranty from the date of purchase for all new machines purchased directly from us, if they are found by us to be defective under normal use. If making a warranty claim, you must Contact Us to get a Warranty Claim Number (WCN) and attach it to any items returned. Items returned to us without a WCN number will not be accepted. Transit & shipping costs are to be paid by the customer unless the items are found to be ‘Dead On Arrival’ (DOA) in which case MEROL AUSTRALIA will provide instructions when providing a WCN. Additionally, any & all legal consumer rights under the ACL law are available to customers and take precedence over any information our Terms & Conditions may suggest.

Satisfaction Guarantee

Nominated purchases placed directly with MEROL AUSTRALIA may include a risk-free, 7-day satisfaction guarantee (nominated at time of purchase by the customer and agreed by us to be part of the purchase agreement). To qualify for the satisfaction guarantee, upon approval, the product must be returned clean, in original condition, unmarked, in original packaging, with all accessories and contents included. A copy of your invoice/sales receipt and a completed Satisfaction Guarantee Claim Request, which can be requested in writing to Merol Australia, must also be included. The Satisfaction Guarantee Claim Request, along with the returned product must be received by us within 7 calendar days of the original delivery date. If the goods returned are deemed unacceptable by Merol Australia, we reserve the right to reject the Satisfaction Guarantee Request, and you will be obligated to your purchase. In all cases, a $50 restocking fee will apply to all purchases refunded as part of the 7-day satisfaction guarantee. In addition to the $50 restocking fee, a shipping cost of $35 will also be deducted to cover our dispatch costs, and the customer is responsible for the return shipping costs to our Sydney warehouse. In certain situations, the shipping cost that will be deducted in any refund may exceed $35 if our cost to send the item to you exceeds this amount. This may be the case for items sent to rural areas or locations such as Northern QLD/WA, NT, TAS or other areas. If you have any questions regarding our products, we ask that you please contact our Customer Care Department to ensure that the product is suitable for you before purchasing.


Subject to the ACL, all orders placed are final, and no refunds will be given unless they are available under the ACL. We will honour warranty terms as outlined above. If you have any questions regarding our products, we ask that you please contact us using the details found on our Contact Us page to ensure that the product is suitable for you before purchasing.

Shipping Information

We generally ship items by a courier service from our Sydney warehouse. Delivery generally takes 1 - 7 business days, however we are not liable for delays outside of our control. Subject to your legal rights under the ACL, Postage and handling fees are non-refundable in the event of warranty or satisfaction guarantee claims, however postage will be paid by MEROL AUSTRALIA in the event that goods are received dead on arrival (DOA) as determined by Merol Australia.


Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. MEROL AUSTRALIA does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.

GST (Goods & Services Tax)

Our products and services attract a Goods and Services Tax (GST) of 10%. All prices advertised are inclusive of all taxes applicable to the respective countries that the product is being delivered in. This is a broad based tax on consumption, which applies to the supply of most goods and services.


All prices on www.merol.com.au are listed in Australian dollars (AUD).

Information Accessibility

MEROL AUSTRALIA endeavor to make information available through its Web Site accessible to all users. If you are having difficulty accessing or reading information, please use the Contact Us page to contact MEROL AUSTRALIA and we will attempt to arrange to provide the information in another form for you.

Security & Privacy Policy

MEROL AUSTRALIA understands and appreciates that you, as a visitor to the www.merol.com.au website(s), are concerned about your privacy and about the confidentiality and security of information we may gain about you online. MEROL AUSTRALIA is committed to protecting your privacy. This Security and Privacy Statement explains how your personal information will be treated as you access and interact with the MEROL AUSTRALIA Web Site. As MEROL AUSTRALIA develops its Web Site and as technology evolves, MEROL AUSTRALIA will continue to strive to provide you with better and more customised services and with a more effective Web Site. MEROL AUSTRALIA will ask you to agree to the changes to this Security and Privacy Statement periodically as this Security and Privacy Statement changes from time to time to reflect changes to the MEROL AUSTRALIA Web Site.

Security of Information

MEROL AUSTRALIA takes reasonable steps to preserve the security of personal information in accordance with the MEROL AUSTRALIA Web Site Terms of Use and this Security and Privacy Statement. If secure transmission is supported by your browser, and you have purchased online from the MEROL AUSTRALIA Web Site, the information is encrypted using a technology called Secure Sockets Layer, also known as "SSL", to help protect the security of information sent over the Internet. To benefit from SSL, your browser must be SSL-compatible. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although MEROL AUSTRALIA strives to protect such information, MEROL AUSTRALIA cannot ensure or warrant the security of any information you transmit to us or from our online products and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems. Information Collected: The information about you which we collect and store may include: -identifying information such as your name, address, postcode and email address, which we collect when you submit an enquiry for or purchase a product online; - tracking information we collect as you use the MEROL AUSTRALIA Web Site and including which areas of the site you visit and any purchases made. If you do not agree to provide this information, we may not be able to process your order via the MEROL AUSTRALIA Web Site. When using the internet, you may access Web Sites operated by merchants, or Web Sites operated by third parties (other than MEROL AUSTRALIA ) that are linked to from the MEROL AUSTRALIA Web Site (collectively, "Third Party Web Sites"). If you have accessed Third Party Web Sites through the MEROL AUSTRALIA Web Site or if those third parties collect information about you, MEROL AUSTRALIA may have access to that information (including information about purchases and your use of Third Party Web Sites) as part of our arrangements with those third parties. Third Party Web Sites should contain their own privacy statements and those third parties are responsible for their own privacy practices.


Like most major Web Sites, the MEROL AUSTRALIA Web Site may use "cookies" - small text files placed on your computer by our web server. Most browsers allow you to set your own preferences about whether or not to accept cookies, or which cookies to accept. However, to enable usage of the MEROL AUSTRALIA Web Site and you are required to allow cookies during your browsing session. Use and Disclosure of Information We will only use or disclose personal information that we collect about you where you have consented, or in accordance with the MEROL AUSTRALIA Privacy Policy, the MEROL AUSTRALIA Web Site Security and Privacy Statement, this Security and Privacy Statement or the specific and additional privacy provisions which apply to certain sections of the MEROL AUSTRALIA Web Site. You can choose not to receive promotional emails from MEROL AUSTRALIA about products from MEROL AUSTRALIA, its subsidiaries and corporate partners, by advising us using any of the methods on our Contact Us page. How we Handle Email and "Contact Us" Messages We may preserve the content of any email or message that you send us in accordance with this Security and Privacy Statement. Your message content may be monitored by MEROL AUSTRALIA employees for security issues including where email abuse is suspected; our response to you may be monitored for quality assurance issues.

Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to images, illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by MEROL AUSTRALIA, its related companies or by other parties that have licensed their material to MEROL AUSTRALIA. Material on www.merol.com.au or any Web Site owned, operated, licensed or controlled by MEROL AUSTRALIA is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of MEROL AUSTRALIA. Use of the materials on any other Web Site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of MEROL AUSTRALIA copyrights, trademarks and other proprietary rights, and is prohibited. The use of this Web Site and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of NSW, Australia.

Contact Details

If you have any questions or feedback about any of the information found on the MEROL AUSTRALIA Web Site, Contact Us using the details provided on the Contact Us page.